We realize that when your heating and air conditioning system isn’t working properly, your family’s comfort is at stake. At Dyess Heating & Air, that’s why we guarantee a prompt response for all service and repair calls anytime you need us – and that includes after normal business hours and on weekends!! Our service technicians are always on-call, and our service call center has direct contact with our technicians 24 hours a day, 7 days a week, ensuring that your service call is handled promptly, whenever it may be that you need us.
Our service technicians will perform a complete diagnosis of your problem and then explain all of your options. We’ll give you complete up-front pricing, so there’ll be no surprise repair bills. You’ll know exactly what it will cost you to repair your unit, and we’ll help you explore all of your options so that you can make the best, most economical decision.
If your unit is beyond feasible repair, we believe in being completely forthright with this information; our company ethics policy does not permit our technicians to make unnecessary repairs.
If we feel that your unit is beyond repair, and a “quick fix” will simply mean repetitive repair calls in the future, we don’t believe in misleading our customers simply so we can make additional service calls in the near future to repair the same or similar problem.
Rather, we’ll perform a complete analysis of your options and help you decide whether a new unit will be the most cost-effective solution. In addition, we’ll help you explore all of your available alternatives and assist you in finding the perfect equipment that will meet both your home comfort and budgetary needs.
That’s the Dyess Heating and Air commitment to our customers.
Earning customers for life, One satisfied customer at a time.