Careers with Dyess Air

Great Company—Even Better People

Since 1984, Dyess Air has worked to provide our customers with quality, dependable solutions for their heating and cooling needs. This customer-focused mindset has made us a leader in the local industry, and we couldn’t do it without a dedicated team of professionals.

From our Homeowner’s Guarantee to our fully trained, NATE-certified technicians, we go the distance to make sure our customer’s experience with Dyess Air is exceptional. This customer-focused mindset starts with hiring the best our industry has to offer.

Call (843) 242-0855 now and find out about joining our team at Dyess Air.

Putting Employee Needs First

At Dyess Air, we know when we treat our employees well, they treat our customers well. We offer a generous benefits package including health insurance, continuing education, and more. We are always looking for customer-focused, hard-working individuals to join our team. We encourage all our employees to achieve 100 percent customer satisfaction at all times.

Positions Available

Take a look at the positions listed below and see if you might be a good fit for our company.

Service Technicians

Hours: 8:00 – 5:00 Monday through Friday, some overtime. Some Saturdays may be required and hours may change.

Primary Function: To provide thorough and cost-effective air conditioning or heating repairs in a way that makes our customers feel heard and taken care of.

Preventative Maintenance Technicians

Hours: 8:00 – 5:00 Monday through Friday, some overtime. Some Saturdays may be required and hours may change.

Primary Function: To provide prompt and thorough inspection and maintenance of each customer's air conditioning or heating system.

Installers

Hours: 8:00 – 5:00 Monday through Friday, some overtime. Some Saturdays may be required and hours may change.

Primary Function: To promptly and quickly install air conditioning or heating components in a way that makes our customers feel heard and taken care of.

Customer Service Representative (CSR)

Hours: 8:00 – 5:00 Monday through Friday, some overtime. Some Saturdays may be required and hours may change.

Primary Job Function: To answer the phone with a pleasant voice and take care of the customers’ needs.

Reports To: Branch Manager/Service Manager

Performance Indicators

1. Customer satisfaction
2. Accurate customer information
3. Communication
4. Non-duplication of customers

Expected Goal

Provide excellent customer service that exceeds our customers’ expectations and record accurate and required information from our customers and convey that to the dispatcher in a pleasant environment.

Comfort Consultant

Work Hours: 24 – 7

Primary Job Function: To present our company to potential customers in a manner that leaves a favorable impression thereby obtaining sales for the company that are competitive and profitable.

Reports To: office manager/owner and/or sales manager

These include the following:

• Frequency of meeting target revenue goals.
• Customer satisfaction – returning to the job for quality inspections to make sure the job is complete and installed according to your quote.
• Customer complaints about not being on time or returning calls.
• Consistently strive for referrals on all jobs – 25% of leads should be generated from referrals.
• Upsell high-efficiency equipment.
• Collections – the amount and age of your accounts receivable.