Since 1984, Dyess Air & Plumbing has worked to provide our customers with quality, dependable solutions for their heating and cooling needs. This customer-focused mindset has made us a leader in the local industry, and we couldn’t do it without a dedicated team of professionals. From our Homeowner’s Guarantee to our fully trained, NATE-certified technicians, we go the distance to make sure our customer’s experience with Dyess Air & Plumbing is exceptional. This customer-focused mindset starts with hiring the best our industry has to offer.
Careers With Dyess Air & Plumbing
Great Company—Even Better People
Putting Employee Needs First
At Dyess Air & Plumbing, we know when we treat our employees well, they treat our customers well. We offer a generous benefits package including health insurance, continuing education, and more. We are always looking for customer-focused, hard-working individuals to join our team. We encourage all our employees to achieve 100 percent customer satisfaction at all times.
Benefits/Perks (Position Permitting):
- Our top performers are among the highest paid HVAC service technician teams in Southeast Georgia and the Lowcountry. You’ll have unlimited earning potential.
- Company supplied, take it home at night, new and safe, super-cool company truck.
- Medical & Dental Insurance -- we pay a percentage of your health & dental insurance premiums. We also offer life insurance, short-term and long-term disability through a third-party provider. (A 90-day waiting period applies)
- New technology, including iPhone, iPad & access to integrated software.
- Company supplied state of the art tools, parts, and supplies.
- 401k Plan with a company match.
- Paid time off with paid holidays and paid vacation.
- Structured Bonus program for unlimited earning ability.
- Fully stocked snack and drink bar and full access to unlimited ice for your coolers
- A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Dyess Air & Plumbing & Plumbing.
Positions Available
Take a look at the positions listed below and see if you might be a good fit for our company.
Service Technicians
- Hours: 8:00 – 5:00 Monday through Friday, some overtime. Some Saturdays may be required and hours may change.
- Primary Function: To provide thorough and cost-effective air conditioning or heating repairs in a way that makes our customers feel heard and taken care of.
Preventative Maintenance Technicians
- Hours: 8:00 – 5:00 Monday through Friday, some overtime. Some Saturdays may be required and hours may change.
- Primary Function: To provide prompt and thorough inspection and maintenance of each customer's air conditioning or heating system.
Installers
- Hours: 8:00 – 5:00 Monday through Friday, some overtime. Some Saturdays may be required and hours may change.
- Primary Function: To promptly and quickly install air conditioning or heating components in a way that makes our customers feel heard and taken care of.
Customer Service Representative (CSR)
- Hours: 8:00 – 5:00 Monday through Friday, some overtime. Some Saturdays may be required and hours may change.
- Primary Job Function: To answer the phone with a pleasant voice and take care of the customers’ needs.
- Reports To: Branch Manager/Service Manager
Performance Indicators
- Customer satisfaction
- Accurate customer information
- Communication
- Non-duplication of customers
Expected Goal
Provide excellent customer service that exceeds our customers’ expectations and record accurate and required information from our customers and convey that to the dispatcher in a pleasant environment.
Comfort Consultant
- Work Hours: 24 – 7
- Primary Job Function: To present our company to potential customers in a manner that leaves a favorable impression thereby obtaining sales for the company that are competitive and profitable.
- Reports To: office manager/owner and/or sales manager
These include the following Performance Indicators and Primary Job Functions:
- Frequency of meeting target revenue goals.
- Customer satisfaction – returning to the job for quality inspections to make sure the job is complete and installed according to your quote.
- Customer complaints about not being on time or returning calls.
- Consistently strive for referrals on all jobs – 25% of leads should be generated from referrals.
- Upsell high-efficiency equipment.
- Collections – the amount and age of your accounts receivable.
Residential Plumber
- Work Hours: 8:00 - 5:00 Monday through Friday, some overtime. Some Saturdays may be required, and hours may change.
- Primary Job Function: To provide prompt and thorough inspection and maintenance of each customer’s plumbing systems.
- Reports to: Plumbing Manager/Lead Plumber
Commercial Crew Member
- Hours Vary, Primary Function- To aid in commercial HVAC projects/installations throughout the state of Georgia and South Carolina.
