Call Center Representative

📍Bluffton, South Carolina 

Ever feel like you’re just another voice on the phone at your current job? At Dyess Air & Plumbing, our Customer Service Representatives are the heart of our business. You’re not just answering calls — you’re the first impression of our company and the voice that reassures customers when they need us most. Here, you’ll be valued for your patience, professionalism, and problem‑solving skills, and supported with the training and tools to succeed. Imagine customers remembering your name, hanging up the phone already feeling taken care of, and asking for you the next time they call. That’s what it means to be a CSR at Dyess. People may join us for a job, but they stay because this role grows into a meaningful career where your work truly makes a difference.

Your New Role:

As an On-Location CSR, you will be the vital link between our customers and our technicians. Your job is to ensure every customer receives top-notch service by matching the right technician to each job. Here’s what you’ll be diving into:

• Evaluate customer calls: Prioritize the most urgent ones and assign the right technician.
• Ensure quality experience: Relay detailed and accurate information to technicians.
• Record and report: Keep track of service calls meticulously.
• Participate in training: Continuously grow and develop your professional skills.
• Update customers: Keep them informed on the technician’s progress throughout the day.

What’s in It for You:

• Competitive Pay: Our top performers are among the highest paid in Bluffton, SC.
• Cutting-Edge Tools: Access to new technology and integrated software.
• Comprehensive Benefits: Medical, dental, and vision insurance, life insurance, short and long-term disability.
• 401k Plan: With a 3% company match.
• Paid Training: Including travel expenses (meals, airfare, mileage, hotel).
• Paid Time Off: Enjoy holidays and vacation time.
• Additional Perks: Specialized healthcare advocate, FSA accounts, identity protection plans, pet wellness plans, and 3rd party legal service plans.
• Family Atmosphere: More than just colleagues—we’re a family. Enjoy company outings and build lifelong friendships.

Why You’ll Never Want to Leave:

We believe in inspiring ongoing training and education, so you’ll always be growing and moving forward in your career. Here, hard work doesn’t go unnoticed. You’ll be part of a supportive team where your contributions directly impact our success.

This Job Isn’t for You If...

• You’re looking for a remote position. This role is in-person, and we thrive in that team environment.
• You prefer a job where you can cut corners. We take pride in doing things right the first time.

This Job Is for You If...

• You have at least 2 years of customer service experience.
• You thrive in a dynamic environment and love solving problems.
• You’re passionate about helping people and making a difference.
• You’re eager to learn and grow with a top-tier company.

Ready to take the next step in your career and join a team that truly values you? Apply now and start your journey with Dyess Air & Plumbing. Let’s make great things happen together!

REQUIREMENTS:

• At least 2 years of customer service experience is required
• Experience in Home Services (1-year experience preferred)
• Ability to evaluate customer calls and prioritize urgent ones
• Skill in ensuring a quality customer experience by relaying accurate information
• Proficiency in recording and reporting service calls
• Participation in training for professional growth
• Capability to update customers on technician’s progress
• Experience working in a call center or office setting
• Must be authorized to work in the U.S.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."